418.8 Reservation messages – route exhausted[//]

See also the Help for AFO 618 – Service points maintenance, for more information on the concept Reservations Messaging Subsystem.

This option allows you to view reservations messages for which all service points have been consulted and no action was taken to select the item.

After choosing this option an overview screen will be displayed:

The display shows those reservations for which the messaging has exhausted its possibilities. The display is almost identical to the display of reservations in general, although the filter command allows for fewer possibilities. The view is almost identical to the general overview screen of reservations (see section 4.17.3). The option Filter has fewer possibilities. And there is an option Delete, to be used when staff are satisfied that the message has been fully dealt with, without affecting the progress of the outstanding reservation which may remain active on items still on loan.

After selecting this option, you can apply an action to the selected message:

Fields on the screen

Select action code: Select the required action code form the dropdown list.

Set by: entered by the system (see below).

Date: entered by the system (see below).

If the message is not subsequently hidden, then the designated icon is shown against the message to indicate its current state of play. For example, the “lock” in the example screen has been used to indicate that the reason for this reservation appearing in the list has been investigated.

If you use the Delete option for a message already marked, then the system will show the current status together with the name of the user who set the action, and the date and time set:

You may change the action associated with a message, but you may not remove it. If you need to do this, then it would be necessary to create an action code such as “Re-opened” to highlight this condition.

Note

The option Delete is NOT available if the "Show all locations" filter is turned on.